Stuff about Software Engineering

Category: AI as a Capability Enabler

AI should not be approached as a collection of isolated use cases or one-off solutions. It is better understood as a set of reusable capabilities—classification, generation, retrieval, summarization, reasoning, and automation—that can be composed into systems and patterns.

The shift is from “building AI features” to “building AI-enabled systems,” where value comes from combining these capabilities with data, workflows, and developer experience in a repeatable way. When approached this way, AI becomes an enabler that can strengthen existing platforms and practices rather than a separate, exotic layer of technology.

Patterns for Artificial Intelligence Solutions

Introduction

This is an attempt at trying to create some highlevel patterns for Artificial Intelligence (AI) solutions in order to be able to more easily choose a pattern based on type and problem area.

The goal is to have something like Software Architecture Patterns which again is based on Useful resources on Software & Systems Architecture so that we quickly can choose how to solve problems with AI. This page is also a companion to Four and not 3 Categories of AI Solutions as the patterns on this page is meant for AI-Brewers.

Emerging Types of AI Solution Patterns

  • Chatbots with LLMs: Automate interactions and provide instant, contextually relevant responses, enhancing customer service, information retrieval, and user engagement across various domains like e-commerce and healthcare.
  • Chaining LLMs: Link multiple LLMs in sequence, leveraging their specialized capabilities for more nuanced and accurate solutions, enabling sophisticated workflows where each model performs tasks it excels at.
  • State machines and directed graphs: This approach introduces cycles, meaning the system can loop back and reconsider previous steps, which allows for more complex decision-making and adaptive behaviors. The state machine can maintain a state based on previous interactions, which can influence future decisions and actions.
  • Orchestrating LLMs: Simplify the integration and management of multiple LLMs to work in harmony, improving the development, performance, and scalability of AI-driven applications by leveraging the strengths of diverse models.

Would be a neglect not to mention RAG here although more of a feature than a solution pattern:

  • Retrieval Augmentation Generation (RAG): RAG combines the power of LLMs with a retrieval mechanism to enhance response accuracy and relevance. By fetching information from a database or collection of documents before generating a response, RAG models can provide answers that are more detailed and contextually appropriate, drawing from a wide range of sources. This approach significantly improves performance on tasks requiring specific knowledge or factual information, making RAG models particularly useful for applications like question answering and content creation.

Graphs and orchestration is also commonly referred to as “Agentic” architectures.

Chatbots with LLMs

Bots and chat-based interfaces powered by Large Language Models (LLMs) address a wide array of problem areas by automating interactions and processing natural language inputs to provide instant, contextually relevant responses.

These AI-driven solutions revolutionize customer service, information retrieval, and interactive experiences by enabling scalable, 24/7 availability without the need for human intervention in every instance.

They excel in understanding and generating human-like text, making them ideal for answering queries, offering recommendations, facilitating transactions, and supporting users in navigating complex information landscapes.

Furthermore, they significantly enhance user engagement by providing personalized interactions, thereby improving satisfaction and efficiency in areas such as e-commerce, education, healthcare, and beyond. By harnessing the capabilities of LLMs, bots and chat interfaces can decode intricate user intents, engage in meaningful dialogues, and automate tasks that traditionally required human intelligence, thus solving key challenges in accessibility, scalability, and automation in digital services.

Chaining LLMs

Chaining LLMs involves linking multiple LLMs in sequence to process information or solve problems in a stepwise manner, where the output of one model becomes the input for the next. This technique utilizes the specialized capabilities of different LLMs to achieve more complex, nuanced, and accurate solutions than could be provided by any single LLM.

Through this approach, developers can create advanced workflows in which each model is tasked with a specific function it excels at, ranging from understanding context to generating content or refining answers. This method significantly enhances the effectiveness and efficiency of AI systems, allowing them to address a wider variety of tasks with greater precision and contextual relevance. Chaining LLMs thus represents a strategic approach to leveraging the complementary strengths of various models, paving the way for more intelligent, adaptable, and capable AI-driven solutions.

Chaining LLMs is particularly effective for solving problems that benefit from a multi-step approach, where each step might require a different kind of processing or expertise. Here are some examples of problems typically solved using chaining:

  • Complex Query Resolution: Simplifying and addressing multifaceted queries through a stepwise refinement process.
  • Content Creation and Refinement: Generating drafts and then improving them through editing, summarization, or styling in successive steps.
  • Decision Support Systems: Deriving insights and suggesting actions through a sequential analysis and decision-making process.
  • Educational Tutoring and Adaptive Learning: Providing personalized educational feedback and instruction based on initial assessments.

These examples highlight the versatility of chaining LLMs, enabling solutions that are not only more sophisticated and tailored but also capable of handling tasks that require depth, precision, and a layered understanding of context.

Directed Graphs

State machines (a directed graph) are abstract machines that can be in exactly one of a finite number of states at any given time. In the context of LLMs and LangChain, a state machine would manage the flow of interactions with the LLM, keeping track of the context and state of conversations or processes.

  • LangGraph is designed to facilitate the creation, expansion, and querying of knowledge graphs using language models. It uniquely combines the representational power of knowledge graphs—structures that encode information in a graph format where nodes represent entities and edges represent relationships between entities—with the generative and understanding capabilities of language models. This integration allows for sophisticated semantic reasoning, enabling applications to derive insights and answers from a rich, interconnected dataset.
  • The primary value of LangGraph lies in its ability to leverage the contextual awareness and depth of language models to enrich knowledge graphs. This makes it particularly well-suited for applications requiring complex query answering, semantic search, and dynamic knowledge base expansion. It’s about not just processing language but understanding and organizing information in a way that mirrors human cognition.

Orchestrating LLMs

A framework for orchestrating LLMs is aimed at tackling the intricate challenges of integrating and managing multiple LLMs to work in harmony. Such a framework simplifies the process of combining the capabilities of diverse LLMs, enabling developers to construct more complex and efficient AI-driven solutions. It offers tools and methodologies for seamless integration, enhancing the development process, and allowing for the creation of applications that leverage the strengths of various LLMs. This not only streamlines the development of sophisticated applications but also boosts their performance and scalability, facilitating the customization of AI solutions to meet specific needs and contexts.

Orchestrating LLMs involves coordinating multiple models to work together efficiently, often in parallel or in a dynamic sequence, to tackle complex tasks. This approach is particularly useful for problems that benefit from the combined capabilities of different LLMs, each bringing its unique strength to the solution. Here are some examples of problems typically solved using orchestration:

  • Multi-domain Knowledge Integration: Coordinating specialized LLMs to offer solutions that require expertise across various fields.
  • Personalized User Experiences: Dynamically combining LLM outputs to customize interactions according to user data.
  • Complex Workflow Automation: Utilizing different LLMs for distinct tasks within a broader workflow, optimizing for efficiency and effectiveness.
  • Advanced Customer Support Systems: Integrating various LLMs to understand, process, and respond to customer inquiries in a nuanced and effective manner.

Orchestration enables the leveraging of multiple LLMs’ strengths in a coordinated manner, offering solutions that are more versatile, scalable, and capable of addressing the multifaceted nature of real-world problems.

GitHub Copilot drives better Developer Experience

Introduction

This is part 3 of:

Explaining how Carlsberg unifies development on GitHub and accelerates innovation with Copilot in more detail.

By integrating GitHub Copilot into our development workflow, Carlsberg has significantly enhanced the developer experience. Copilot acts as an intelligent coding assistant, offering real-time suggestions and code completions. This seamless integration enables our developers to write more efficient and error-free code. From a business perspective, this translates to accelerated development cycles and a boost in productivity, allowing us to bring innovations to market faster and maintain a competitive edge.

Understand Code Faster

GitHub Copilot transcends simple code suggestions by providing developers with the ability to quickly understand existing codebases and even entire projects. This feature is invaluable for onboarding new team members and tackling complex legacy systems. By asking Copilot to explain intricate code, developers can rapidly grasp functionality without deep-diving into documentation or consulting peers. For Carlsberg, this means reduced ramp-up times for new projects and more efficient utilization of developer time, leading to cost savings and faster project deliveries.

Spend Less Time on Scaffolding

Scaffolding, while necessary, often consumes valuable time that could be better spent on developing business-critical features. GitHub Copilot streamlines this process by generating the foundational code structures automatically. This allows our developers at Carlsberg to concentrate on crafting the unique aspects of our solutions that drive real business value. The direct result is a more agile development process, with resources optimally allocated towards innovation and creating competitive advantages.

Lower the Learning Curve

Adopting new frameworks and technologies is a constant challenge in the fast-paced tech environment. GitHub Copilot lowers the learning curve for our developers by suggesting how to effectively use new frameworks. This guidance reduces the time spent on trial and error, enabling our team to leverage the latest technologies confidently. For Carlsberg, this capability ensures that we are always at the forefront of technology adoption, enhancing our agility and ability to respond to market changes swiftly.

Reduce Monotonous Work

Monotonous Work, like writing unit tests, though critical for ensuring code quality, can be tedious and time-consuming. GitHub Copilot addresses this by generating unit tests, which developers can then review and refine. This automation not only speeds up the development process but also ensures a high standard of code quality. At Carlsberg, leveraging Copilot for unit testing means our developers can focus more on developing features that add value to the business, while still maintaining a robust and reliable codebase.

Improve Documentation

Well-crafted documentation is crucial for maintainability and scalability but is often overlooked due to the time it requires. GitHub Copilot aids in this aspect by automatically generating meaningful comments and documentation during code commits or pull request reviews. This not only saves time but also enhances the quality of our documentation, making it easier for developers to understand and work with our code. At Carlsberg, improved documentation directly translates to reduced maintenance costs and smoother collaboration among teams, further driving operational efficiency.

Developer Experience = Productivity + Impact + Satisfaction

At Carlsberg, our integration of GitHub Copilot into our development workflow has not just been about improving individual elements of the coding process—it’s about a holistic enhancement of the overall developer experience. 

GitHub frames Developer Experience as the sum of Productivity, Impact, and Satisfaction. Here’s how Copilot aligns with these components:

  • Productivity: By automating and accelerating parts of the development cycle, Copilot directly boosts productivity. In the “Spend Less Time on Scaffolding” and “Reduce Monotonous Work” sections, we explored how Copilot streamlines tasks that traditionally consume significant time and resources. This allows our developers to focus on higher-value work, speeding up our overall project timelines and making our workflow more efficient.
  • Impact: The true measure of any tool or process change is the impact it has on the business and its goals. As discussed in “Understand Code Faster” and “Improve Documentation,” Copilot helps our team tackle complex systems more effectively and maintain better documentation. This not only enhances our current projects but also secures our long-term ability to adapt and grow, significantly impacting our operational success and market competitiveness.
  • Satisfaction: A satisfied developer is a productive and innovative developer. Through features like lowering the learning curve for new technologies and reducing the drudgery of repetitive tasks, as highlighted in “Lower the Learning Curve” and “Reduce Monotonous Work,” Copilot increases job satisfaction. This leads to a more engaged team, ready to innovate and push boundaries in pursuit of new solutions.

By investing in tools that elevate these aspects of the developer experience, Carlsberg is not just improving our software; we are fostering a culture of efficiency, innovation, and satisfaction. This commitment not only enhances our current team’s morale and output but also positions us as a forward-thinking leader in leveraging technology to drive business success.

Conclusion

GitHub Copilot has revolutionized the way we approach software development at Carlsberg, significantly enhancing the overall developer experience. By automating repetitive tasks, simplifying complex codebases, and expediting the learning process for new technologies, Copilot has allowed our developers to focus on what they do best: creating innovative solutions that drive real business value. This not only leads to a more satisfied and engaged development team but also accelerates our time-to-market and improves our competitive stance. The integration of GitHub Copilot into our workflow is a testament to Carlsberg’s commitment to leveraging cutting-edge technology to foster a culture of efficiency, innovation, and continuous improvement. It’s clear that by investing in tools that enhance the developer experience, we’re not just improving our software; we’re building a stronger foundation for our business’s future success.

Four Categories of AI Solutions

Introduction

When driving value from generative AI (GenAI) it’s important to choose the right approach in order to be able to get a return on investment. This page attempts at explaining possible approaches and required resources.

Takers, Shapers and Makers

There seems to be 3 major categories of GenAI adopters according to McKinsey and Gartner:

McKinseyGartnerDescription
TakersQuick WinsFocus on utilizing existing GenAI tools and models for productivity improvements with minimal customization.

These initiatives typically have short time to value and are task-specific, aiming for immediate efficiency gains in routine tasks.
ShapersDifferentiating Use CasesEngage in integrating GenAI tools with proprietary data or adapting them for specific applications.

These initiatives aim to achieve competitive advantages, involving medium time to value with higher costs and risks than quick wins.

They leverage GenAI to extend current processes and create unique value propositions.
MakersTransformative InitiativesConcentrate on developing new GenAI models or tools for specialized applications, with the potential to transform business models and markets.

These are the most ambitious initiatives, characterized by high cost, complexity, and risk, and a long time to value.

They aim for strategic benefits that may be difficult to quantify initially.

TCO/ROI

The Total Cost of Ownership (TCO) and Return on Investment (ROI) for GenAI adoption across takers, shapers, and makers categories involve several considerations, including hidden costs, strategic implications, and potential benefits.

Gartner offers insights on measuring GenAI ROI, advocating for a business case approach that simulates potential cost and value realization across GenAI activities. This approach categorizes investments into quick wins, differentiating use cases, and transformational initiatives. Quick wins focus on immediate productivity improvements with short time to value, differentiating use cases aim at competitive advantage with medium time to value, and transformative initiatives have the potential to upend business models with longer time to value but higher costs and complexity. The guide emphasizes the importance of balancing financial returns with strategic benefits, which might be difficult to quantify initially.

Source: https://www.gartner.com/en/articles/take-this-view-to-assess-roi-for-generative-ai.
Red box is added by me, see conclusion below.

Builders

I’m introducing an extra “Builders” category into the GenAI adoption landscape beyond merely adopting or adapting, Builders take a step further by crafting bespoke extensions and plugins for GenAI platforms. This initiative is driven by the ambition to tackle intricate, multi-step workflows that typically demand considerable human intervention. The essence of being a Builder lies in their ability to not just work with GenAI but to enhance its core capabilities, enabling solutions that seamlessly bridge various systems and processes. This approach demands a blend of creativity, technical prowess, and a deep understanding of both the technology and the problem domain.

CategoryDescriptionRequired People Resources/SkillsTools
TakersUtilize existing GenAI tools for productivity improvements with minimal customization.

Aimed at immediate efficiency gains in routine tasks with short time to value.
Basic understanding of AI/ML conceptsSkills in integrating and configuring APIs

Ability to adapt third-party GenAI tools to existing workflows
Microsoft Copilot

Microsoft Copilot Plugins

Enterprise “Chat”-GPTs
ShapersIntegrate GenAI tools with proprietary data or adapt them for specific applications to achieve competitive advantages, involving medium time to value with higher costs and risks.Low/No-code developers

Domain experts for data interpretation

Project managers with a technical background
Retrieval Augmented Generation (RAG)

Microsoft Copilot Studio

Microsoft Azure AI Studio
BuildersDevelop custom solutions or extensions to GenAI platforms to solve complex, multi-step processes that usually require significant human effort.Advanced programming skills in relevant languages

Data scientists for model tuning

Experience with GenAI frameworks

Systems integration expertise

Creative problem-solving abilities
Microsoft Copilot Extensions

Microsoft PromptFlow

LangChain

LangGraph

LlamaIndex

AutoGen

CrewAI

(OpenAI Swarm)

LLM Function Calling

LLM Routing

LLM Threat Modelling

LLM Security
MakersDevelop new GenAI models or tools for specialized applications with the potential to transform business models and markets.

Characterized by high cost, complexity, and risk, with a long time to value.
Expertise in deep learning and neural networks

Experience in building and training large-scale AI modelsStrong research and development background

Ability to work with high-performance computing resources
LLM Models

LLM Frameworks

LLM Fine-Tuning

(LLM Creation and Training)

The “Builders” category fills the gap between “Shapers,” who mainly adapt existing models for their unique needs, and “Makers,” who create new GenAI models from scratch. Builders leverage powerful frameworks and platforms to create bespoke solutions that automate complex workflows, potentially revolutionizing how businesses approach process automation and efficiency. This distinction underscores the evolving landscape of GenAI adoption, highlighting the increasing sophistication and customization capabilities available to organizations.

Conclusion

The red box on the image above indicates that solutions made in the Takers and lower Shapers category are likely to be overtaken by standard solutions from vendors and the plethora of SaaS AI offerings appearing on a daily basis. Caution should be used when choosing to invest in solutions in this area unless quick wins are important.

Clearly it’s important to have a strategic, well-planned approach to integrating GenAI with emphasis on organizational readiness, skill development, and a focus on applications that offer a competitive advantage – otherwise GenAI just becomes a technology looking for a problem like Blockchain.

References

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